Snapping Shoals EMC is proud to introduce our new Outage Management System, which went live Wednesday, October 23. The state-of-the-art system aims to improve outage visibility, outage response times and our members’ experience.

The system will help SSEMC locate outages more quickly, as well as analyze outage causes, resulting in faster response times. Our improved outage map now features more real-time outage information for our members.  

Best of all, the new Outage Management System allows for text messaging to our members to report outages and receive status updates. Using TextPower, SSEMC will notify you that we’re aware of an outage at your location and will update you on the progress of the outage restoration. 

We can’t always prevent outages for our members, so when outages do occur, we aim to make reporting them as easy as possible. While you can still report outages via the mySSEMC app, online at ssemc.com or by calling 678-814-4961, you can easily use TextPower to report your outages.

How TextPower works

• With a simple text, you can report your electric outage quickly and efficiently.

• If we have a cell phone on file for your account, you will be automatically enrolled in TextPower. If not, visit omssms.ssemc.com to register your number.

• Once registered, simply text “OUTAGE” to 678-814-4961 to report an outage and then follow the prompts.

• This will report your electric outage to the cooperative.

• You will receive an outage confirmation text as well as updates throughout your power outage.

• Text “STATUS” to receive restoration updates specific to your outage.

• Text “QUIT” to no longer receive texts from TextPower