Snapping Shoals EMC, through our partnership with Touchstone Energy, is conducting a member survey. The Cooperative Insights survey will target the opinions of our residential members through online surveys sent via email. A limited number of interviews may be conducted over the telephone. The survey should take no more than 12 minutes to complete.

Online surveys will be distributed by Bellomy Research using an email invitation. The email invitation will include a link to the survey and a unique ID code. Upon clicking the survey link, members will be asked to type in the unique ID number provided. Both the email invitation and the survey are branded with Snapping Shoals EMC’s logo. The “from” email will be labeled “Cooperative Difference Survey” and can originate from two possible email addresses: cooperativesurvey@bellomyonline.com or cooperativesurvey@bellomymail.com.

Phone surveys will be conducted with a sample of SSEMC members as well. Telephone surveys will be made primarily during weeknights from 5 p.m. to 8:30 p.m. Weekend calling will be limited to Saturday only. No calls on Sundays or holidays are permitted in this study.

Bellomy Research will conduct all data collection. Bellomy Research is one of the top 50 market research firms in the USA. Headquartered in Winston-Salem, N.C., and has conducted over 100,000 surveys with electric cooperative members during the past decade.

The goal of the survey is to help us better understand how SSEMC members view their electric provider. Should you be selected, we hope you will take the time to answer the survey as your feedback is critical to helping us improve service to all members.